Terms of Service

Version 2026-10-02

Draft. This document has not yet been reviewed by a lawyer and may change before the service launches.

1. Who we are

AI Mention Monitor (“the Service”) is provided by [company name], Netherlands (“we”, “us”). Contact: [privacy email address].

2. Who these terms are for

The Service is for businesses only. By creating an account you confirm that you act for a company, agency or other professional organisation (“the Customer”), and that you may bind it to these terms. Consumer protection rules for consumers therefore do not apply.

3. The Service

The Service asks questions to AI assistants (such as ChatGPT, Gemini and Claude) on the Customer's behalf, records whether and how the Customer's brand, website and competitors are mentioned, and reports on it. We may improve and change the Service; we tell you in advance about changes that materially reduce what you get.

4. AI answers

Answers come from third-party AI models. They vary between runs, can be wrong, and change when the providers change their models. We report what the models answered; we do not guarantee any ranking, mention or result.
Scores, recommendations and reports are indications, not advice. You decide what you do with them.
We are not responsible for the availability or answers of the AI providers.

5. Accounts and use

Keep your login details and API tokens secret. You are responsible for what happens with your account and for the users you invite.
Only monitor brands, websites and questions you have a legitimate interest in. Do not use the Service to break the law, the AI providers' usage policies, or other people's rights, and do not try to bypass limits, overload or attack the Service.
We may suspend an account that breaks these rules or endangers the Service, after a warning where that is reasonable.

6. Plans, credits and payment

Plans are billed monthly or yearly in advance through our payment provider Mollie. Prices exclude VAT unless stated; VAT is charged according to Dutch and EU rules.
Measurements use credits. Credits included in a plan are valid for the billing period they come with. Purchased extra credits are valid for 12 months. Unused credits are not refunded.
Subscriptions renew automatically for the same period until cancelled. You can cancel at any time in the app; the plan then ends at the end of the paid period.
If a payment fails, we try again and tell you. If it keeps failing, we may pause measurements until the invoice is paid.
We may change prices with at least 30 days' notice, taking effect at your next renewal. You may cancel before then.

7. Your data

You keep all rights to the data you put into the Service and to your reports. You give us the rights needed to provide the Service. We process personal data in your data on your behalf under the Data Processing Agreement, which is part of these terms. How we handle personal data as a controller is described in the Privacy Policy. You can export your data at any time.

We may use the data in the Service (questions, AI answers, mentions, citations, scores, measurements and how the Service is used) to analyse, improve and extend the Service, for example to make measurements more accurate, find new insights and build new features, benchmarks and industry statistics. Anything we show or publish outside your account is aggregated across customers and cannot be traced back to you. We do not use personal data for this beyond what is needed (and pseudonymise it where we can), do not use figures from your Google Analytics or Search Console for anything other than features that show them to you, and do not use your data to train AI models.

Companies that appear in the results as competitors (names and websites of businesses that you add or that AI answers name) are business information we may also use ourselves, to contact those companies about our own services. When we do, we never name you, your results or the fact that you monitor them, and we never share your other data. This does not apply to personal data about individuals: that stays covered by the Data Processing Agreement only.

8. Availability

We aim for high availability and announce planned maintenance in advance where possible, but do not guarantee uninterrupted service.

9. Liability

Our total liability per year is limited to the amount you paid us in the 12 months before the event that caused the damage.
We are not liable for indirect damage, such as lost profit, lost revenue or reputational damage, nor for decisions made on the basis of AI answers or reports.
These limits do not apply to damage caused by our intent or gross negligence.

10. Ending

You can stop at any time by cancelling your plan and deleting your organisation in the app. We may end the agreement with 30 days' notice, or immediately for a serious breach. After an organisation is deleted we remove its data as described in the Privacy Policy and the DPA; we keep invoices and payment records as long as tax law requires.

11. Changes to these terms

We may change these terms. We announce material changes at least 30 days in advance by email or in the app, and ask you to accept the new version when you next sign in. If you do not agree, you can cancel before the change takes effect.

12. Law and disputes

Dutch law applies. Disputes go to the competent court in the district where we are established.